Overview

Digital Downloads

All digital products are delivered instantly and cannot be returned, exchanged, or refunded once purchased, since the files are available to you immediately after checkout. If something is wrong with your file, a printing error, a corrupted download, a missing page, please reach out and we will make it right.

Physical Items (Worry Stones, Canvases, and Other Handmade Goods)

Every physical item is made by hand in small batches, so small variations, like a slightly uneven edge or a faint tool mark, are part of what makes it yours rather than a flaw. Because of this, physical items are considered final sale. That said, if your item arrives damaged in shipping or there’s a genuine defect, please contact us within 7 days of delivery and we’ll make it right, whether that’s a replacement or a refund.

How to Reach Us

If anything about your order doesn’t feel right, message us and we’ll do our best to help. We want you to be happy with what you bring home from Sherwood and Sage.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sherwoodandsage.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges/Returns

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sherwoodandsage.com and send your item to: P.O. Box 55360, Indianapolis, IN 46205

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at hello@sherwoodandsage.com for questions related to refunds and returns.